Pension and incentive services provider Zedra has boosted its governance team by creating a new client relationship director role.
Appointee Nicola Parnham, who joined Zedra in 2018 to build up its business development, has three decades of client management experience. Prior to this, she spent 29 years at Aon holding a range of senior relationship management and business development roles.
Kim Nash, managing director of Zedra governance, said: “The individual requirements of each of our clients, while underpinned by common trustee governance expectations, are unique. Therefore, the solutions and client experiences we provide are bespoke. As such we ensure we always have a diverse breadth of styles, skills and experience within our professional trustee team. This level of client care is one of many reasons we have such a strong track record in the longevity of our appointments.
“Since joining us Nicola has played an integral role in supporting our clients and has continuously demonstrated a client focused priority and keen aptitude for engagement. Her wealth of experience uniquely positions her to further our commitment to understanding and meeting the distinct needs of each client, enhancing our existing expertise and solidifying our dedication to excellence in governance throughout our regional offices.”
Parnham said: “Independent client feedback, and client engagement, is front and centre to the business. Being able to feedback all the positives is hugely gratifying and appreciated by the team; while clients find it far easier to raise constructive feedback to an individual, independent of the ‘business as usual’ team. We want to listen, to hear and we act on it. I’m thoroughly looking forward to this new challenge.”
